Terms of Service

Last Updated: 17-10-2024

Welcome to Dollsey (operated by TULART TOYS LLC). By accessing or using our website and services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

2. Eligibility

By using this site, you represent that you are at least the age of majority in your state or province of residence.

3. Product Information

  • Descriptions: We strive for accuracy in product descriptions. However, we do not warrant that product descriptions or other content is error-free.
  • Variations: All our dolls are handmade; minor differences may occur, adding to their unique charm.
  • Availability: Products are subject to availability and may be discontinued without notice.
  • Pricing: All prices are subject to change without notice. Errors in pricing will be corrected upon discovery.

4. Ordering Process

  • Order Placement: Orders can be placed through our website.
  • Order Confirmation: Upon placing an order, you will receive an email confirmation.
  • Contract Formation: A contract between you and us is formed when we dispatch the product to you.
  • Right to Cancel: We reserve the right to refuse or cancel any order for any reason.

5. Payment Terms

  • Accepted Methods: We accept major credit cards, PayPal, and other payment methods as specified on our website.
  • Payment Processing: Payments are processed at the time of order placement.
  • Currency: All transactions are conducted in USD.

6. Custom Orders

  • Customization: We offer fully customizable dolls based on your specifications.
  • Approval Process: We will share stages of the knitting process for your approval.
  • Cancellation: Custom orders can be canceled within 2 days of order placement.

7. Shipping Terms

  • Processing Time: In-stock items ship within 5 business days. Custom orders take up to 9 business days.
  • Shipping Methods: We use USPS, UPS, FedEx, DHL, or other reliable carriers.
  • Shipping Destinations: We ship worldwide. Free shipping is available for orders within the USA.
  • Risk of Loss: Risk of loss passes to you upon delivery to the carrier.

8. User Conduct

You agree not to:

  • Use the site for any unlawful purpose.
  • Transmit any malicious code or viruses.
  • Attempt to gain unauthorized access to our systems.

9. Intellectual Property

  • Ownership: All content on the website, including text, graphics, logos, and images, is our property or licensed to us.
  • Restrictions: You may not reproduce, distribute, or create derivative works from our content without express permission.

10. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

11. Governing Law

These Terms of Service are governed by the laws of the State of Wyoming, USA.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the website.

13. Contact Information

Questions about the Terms of Service should be sent to us at support@dollsey.com.