By placing an order with Dollsey, you agree to the following terms and conditions. Please read them carefully before proceeding to checkout.
1. Custom Orders
Personalization Details: You are responsible for providing accurate and complete customization details for your order.
Approval Process: We may contact you for additional information or clarification to ensure your custom doll meets your expectations.
Changes to Orders: Any changes to your order must be requested within 48 hours of purchase. Changes requested after this period may not be accommodated.
2. Payment Terms
Accepted Payment Methods: We accept all major credit cards, PayPal, and other payment methods as indicated at checkout.
Payment Processing: Your payment will be processed upon placing the order to begin the customization process promptly.
3. Production Time
Handcrafting Period: Each custom doll is meticulously handcrafted and requires 2-3 weeks to complete.
Delays: While we strive to meet our production timeline, unforeseen circumstances may cause delays. We will notify you promptly if any delays occur.
4. Shipping and Delivery
Shipping Method: We offer free standard shipping on all orders within the USA.
Delivery Time: Estimated delivery is 5-7 business days after the completion of your doll.
Tracking: A tracking number will be provided once your order has shipped.
International Shipping: Additional fees and longer delivery times may apply for international orders. Please contact us for details.
5. Returns and Exchanges
Custom Products: Due to the personalized nature of custom dolls, returns and exchanges are handled on a case-by-case basis.
Defects and Damages: If your doll arrives damaged or defective, please contact us within 7 days of delivery for a repair or replacement.
Return Shipping: Customers may be responsible for return shipping costs unless the item is defective or we made an error with your order.
6. Lifetime Warranty
Coverage: We offer a lifetime warranty against defects in materials and workmanship under normal use.
Exclusions: The warranty does not cover damage resulting from misuse, accidents, alterations, or normal wear and tear.
Claims: To make a warranty claim, please contact our customer support with your order details and a description of the issue.
7. Care Instructions
Washing: Our dolls are machine washable. Please follow the care instructions provided to maintain the quality and longevity of your doll.
Maintenance: Proper care will ensure your doll remains a cherished keepsake for years to come.
8. Limitation of Liability
Indirect Damages: Dollsey shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
Maximum Liability: Our maximum liability to you shall not exceed the purchase price of the product in question.
9. Privacy Policy
Personal Information: We respect your privacy and are committed to protecting your personal information.
Use of Information: Your information is used solely for processing and fulfilling your order and will not be shared with third parties except as necessary to complete your purchase.
Communications: By providing your email address, you consent to receive communications regarding your order and occasional promotions. You may opt-out at any time.
10. Intellectual Property
Design Rights: All designs, images, and content are the intellectual property of Dollsey and may not be used without our express written consent.
Custom Designs: By submitting a custom design or idea, you warrant that you have the rights or permission to use the content provided.
11. Governing Law
Jurisdiction: These terms and conditions are governed by the laws of the United States and the state in which Dollsey operates.
Dispute Resolution: Any disputes arising from these terms shall be resolved through amicable negotiation or, if necessary, through the courts of competent jurisdiction.
12. Contact Information
If you have any questions or concerns about these terms, please contact us:
Email: support@dollsey.com
Customer Support: Contact Us
Acknowledgment
By proceeding to checkout, you acknowledge that you have read, understood, and agree to these terms and conditions.
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