1. Select the Size of the Doll

1. On the product page, choose the size of your doll.

2. Provide Character Details

1. In your cart, before checkout, find the "Additional Comments" section.
2. Describe your desired character and any specific requests for the outfit or accessories.

3. Attach Images

1. In the personalization section, attach images of the character.

4. Proceed to checkout and finalize your order.

We collect personalization details before purchase to ensure we have all the necessary information to begin crafting your doll immediately. This process helps avoid delays and allows us to clarify any details upfront, providing you with a seamless experience.

Crafting your custom doll typically takes 1 week. Once completed, shipping takes an additional 3-5 business days depending on your location. We'll keep you updated throughout the process.

We will provide you with a tracking number and a link once your order is shipped, so you can monitor its progress in real-time.

Our dolls are made with organic cotton yarn for the exterior and filled with beaded fiber filling for a plush feel. To make them posable, we insert copper wire in the neck and arms. For safety, we use safety-lock eyes and ensure all materials are non-toxic and safe for all ages. Each doll is handcrafted with care, meeting high safety standards suitable for both children and adults.

Yes, our dolls are made with child-safe materials. Some dolls with small accessories or wire frameworks are recommended for children over the age of 3. Please check the product details for specific recommendations.

We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase, you can initiate a return or exchange following the guidelines outlined on our Returns page.

You can easily contact our customer support team by visiting our Contact page or Live chat. Our dedicated customer support team is available to assist you with any questions or concerns.

Our dolls are machine washable. Place the doll in a laundry mesh bag and wash on a gentle cycle with water temperature below 30°C (86°F). Lay flat to air dry naturally.